Customer Service Representative

At Midsouth Crawlspace Solutions, we believe that fulfilling work leads to a fulfilling life. Since 2018, we have been committed to exceptional customer service. We are a locally owned residential and commercial construction company specializing in foundation, crawlspace, and concrete repair.  Our passion drives our mission to value people and restore peace of mind to everyone we meet. We foster a work environment where everyone has a passion to be the best, leads with integrity and works as a team. We need strong individuals like YOU to help us set new standards and make a meaningful impact in our community. We want our employees to know that they are the valuable to us and experience success in a way they never imagined for themselves.
Check out our TikTok to learn more about our company and the fun people that work here!

What We Would Provide You

• A trusting, respectful, and fun culture
• The best tools and training to get the job done the right way
• A solid pay and benefits package
• A team you can be proud of – we’ve been awarded [list awards]
• Opportunities for professional growth
• 40-hour work week (8am-5pm) with potential for overtime
• PTO after first year   

What You Would Do

The customer journey is at the heart of what we do. Our Appointment Specialists help schedule appointments for homeowners and ensure our System Design Specialists and Service Team have full calendars that make logistical sense.

·       Represent us by answering calls, setting service and sales appointments, and following up with customers on various issues

·       Consistently call on outbound campaigns to convert leads to appointments, to turn cancelled leads into new appointment, and to schedule annual maintenance appointments.

·       Call incoming leads within seconds to book sales appointments

·       Provide tactical support to other departments of the company

·       Keep customer records and database current

·       Communicate with customers to ensure their satisfaction with our work

·       Provide customers with a remarkable experience

What We Need for this Role

·       Experience in the customer service field (retail, call center, customer service, etc)

·       Exceptional telephone and interpersonal skills

·       Proficiency in computer programs and apps

·       A positive, upbeat candidate who loves helping people

·       Ability to multi-task while providing an excellent customer experience

If you pride yourself in providing exceptional customer service and want to be valued for what you bring to the team, apply today to join us as our Customer Service Representative.  

For more information about our company, visit mscrawlspace.com

 EOE